Privacy Policy – Lombok Rentals

Introduction

We respect your privacy and are committed to handling your information responsibly. This policy applies to our website, forms, and communication channels used for bookings and customer support.

Information We Collect

• Contact details such as your name, phone number (including WhatsApp), and email address when you contact us.
• Booking details such as rental dates, pickup and drop-off locations, driver/self-drive preference, and other details needed to provide the service.
• Website usage data such as pages visited and basic analytics events (see Third-Party Services).
• Messages and attachments you choose to send us via WhatsApp or email.

How We Use Information

• To respond to inquiries and provide quotes for Lombok Rentals services.
• To confirm availability, process bookings, and deliver car rental Lombok services.
• To improve our website experience and measure performance.
• To protect our business and customers from fraud, misuse, or security incidents.

WhatsApp Communication

When you contact us through WhatsApp, your messages are processed by WhatsApp and may be stored on your device and/or WhatsApp servers according to their policies. We use WhatsApp to handle booking questions, confirmations, and customer support.

Please avoid sending sensitive information that is not required for booking (for example, passwords). For self-drive verification, we only request what is necessary to confirm eligibility.

Data Protection

We apply reasonable safeguards to protect personal information from unauthorized access, misuse, or disclosure. Access to customer details is limited to personnel who need it for operations and support.

No method of transmission or storage is 100% secure. If you believe your information may have been compromised, please contact us immediately.

Third-Party Services (Google Analytics, future: Xendit)

We may use third-party services to operate and improve our website and services:

• Google Analytics: helps us understand website usage (for example, traffic sources and popular pages) so we can improve the Lombok Rentals experience.
• Xendit (future): if we enable online payments in the future, payment processing may be handled by Xendit or another payment provider. Payment data will be processed according to the provider's policies.

Third parties may collect data through cookies or similar technologies. We do not sell your personal information.

Cookies

Cookies are small files stored on your device. We may use cookies to support essential website functionality and to measure website performance (for example, analytics). You can manage cookie settings through your browser.

User Rights

You may request access, correction, or deletion of your personal information that we store, subject to operational and legal requirements. You may also request that we stop using your information for certain purposes.

To make a request, contact us using the details below.

Contact Information

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