LOMBOK RENTALS INDONESIA
Terms & Conditions
Bilingual rental terms for Lombok Rentals Indonesia covering reservations, vehicle usage, insurance, cancellation, and customer responsibilities.
Terms & Policies
By making a reservation through our website, WhatsApp, email, telephone, or any other official Lombok Rentals Indonesia channel, the customer is deemed to have read, understood, and agreed to these Terms & Conditions in full.
Lombok Rentals Indonesia may update these Terms & Conditions at any time. The version in force at the time a reservation is made governs that reservation; changes apply to reservations made after they are published. The current version identifier is shown at the foot of this page.
Dengan melakukan reservasi melalui website, WhatsApp, email, telepon, atau media resmi Lombok Rentals Indonesia lainnya, pelanggan dianggap telah membaca, memahami, dan menyetujui seluruh Syarat & Ketentuan ini.
Lombok Rentals Indonesia dapat memperbarui Syarat & Ketentuan ini sewaktu-waktu. Versi yang berlaku pada saat reservasi dibuat adalah versi yang mengikat reservasi tersebut; perubahan berlaku untuk reservasi yang dibuat setelah perubahan diterbitkan. Penanda versi yang berlaku dicantumkan di bagian bawah halaman ini.
- Minimum age 21 years old
- Valid Driver's License (SIM A / International Driving Permit)
- Valid ID (KTP / Passport)
- Flight details (arrival & departure)
- Accommodation booking confirmation
The renter must provide accurate and truthful identity information. A security deposit may apply depending on the vehicle category; the amount is confirmed before handover.
Full details: Rental Requirements.
- Usia minimal 21 tahun
- Memiliki SIM A / International Driving Permit
- Identitas resmi (KTP / Passport)
- Detail flight (kedatangan & keberangkatan)
- Bukti booking akomodasi
Penyewa wajib memberikan data identitas yang benar. Deposit jaminan dapat diberlakukan sesuai kategori kendaraan; besarannya dikonfirmasi sebelum serah terima.
Detail lengkap: Rental Requirements.
A booking becomes valid once the deposit (DP) has been received. A vehicle is not guaranteed to be available until payment is received. The balance is settled before the vehicle is handed over, unless otherwise agreed in writing. All prices are quoted in Indonesian Rupiah (IDR).
- Prices exclude 10% tax
- Handover & delivery fee not included
- High season (July - October) & special events rates may change
Pemesanan dinyatakan sah setelah Uang Muka (DP) diterima. Ketersediaan unit tidak dijamin sebelum pembayaran diterima. Pelunasan dilakukan sebelum kendaraan diserahkan, kecuali disepakati lain secara tertulis. Seluruh harga menggunakan Rupiah Indonesia (IDR).
- Harga belum termasuk pajak 10%
- Biaya serah terima & pengantaran belum termasuk
- Tarif musim ramai (Juli - Oktober) & acara khusus dapat berubah
Rental duration is calculated on a 24-hour or 12-hour basis depending on the vehicle. The applicable unit is shown with the price on each vehicle page. Late return is charged at the vehicle's prevailing rate, and a delay beyond the stated tolerance is counted as one additional rental unit.
Perhitungan masa sewa menggunakan sistem 24 jam atau 12 jam tergantung kendaraan. Satuan yang berlaku tercantum bersama harga pada setiap halaman kendaraan. Keterlambatan pengembalian dikenakan biaya sesuai tarif kendaraan, dan keterlambatan melebihi batas toleransi yang ditentukan dihitung sebagai tambahan satu satuan sewa.
Before handover, a joint inspection is carried out covering: bodywork; interior; tyres; wheel rims; lights; air conditioning; fuel level; vehicle documents; standard equipment; and photographs and video of the vehicle's condition. By accepting the vehicle, the renter is deemed to have agreed to its recorded condition.
See also: Privacy Policy for vehicle condition photos and video.
Sebelum kendaraan diserahkan dilakukan pemeriksaan bersama meliputi: body kendaraan; interior; ban; velg; lampu; AC; bahan bakar; dokumen kendaraan; perlengkapan standar; serta foto dan video kondisi kendaraan. Dengan menerima kendaraan, penyewa dianggap telah menyetujui kondisi kendaraan sebagaimana terekam.
Lihat juga: Privacy Policy untuk foto dan video kondisi kendaraan.
The renter must operate the vehicle reasonably, comply with all traffic regulations, keep the vehicle clean, and use fuel matching the manufacturer's specification.
6.1 Fuel Policy / Kebijakan Bahan Bakar. Fuel not included. Return with same level. With-driver rates include fuel. Full details: Fuel Policy.
Related operational policies: Smoking Policy · Pet Policy.
Penyewa wajib menggunakan kendaraan secara wajar, mematuhi seluruh peraturan lalu lintas, menjaga kebersihan kendaraan, dan menggunakan bahan bakar sesuai spesifikasi pabrikan.
6.1 Kebijakan Bahan Bakar. Bahan bakar tidak termasuk. Dikembalikan dengan level yang sama. Tarif dengan sopir sudah termasuk bahan bakar. Detail lengkap: Fuel Policy.
Kebijakan operasional terkait: Smoking Policy · Pet Policy.
The vehicle may not be used for: racing; drifting; off-road driving without permission; carrying hazardous goods; carrying passengers beyond the vehicle's seating capacity; any unlawful activity; driving under the influence of alcohol or narcotics; subleasing; or transfer to a third party without written permission. A breach may result in termination of the rental without refund.
Kendaraan dilarang digunakan untuk: balapan; drifting; off-road tanpa izin; mengangkut barang berbahaya; mengangkut penumpang melebihi kapasitas tempat duduk; kegiatan melanggar hukum; mengemudi di bawah pengaruh alkohol atau narkotika; disewakan kembali; atau dipindahtangankan kepada pihak lain tanpa izin tertulis. Pelanggaran dapat mengakibatkan penghentian sewa tanpa pengembalian biaya.
Any additional driver must be registered with Lombok Rentals Indonesia, hold a valid driving licence, and submit identification. Use by an unregistered driver may void insurance cover.
Setiap pengemudi tambahan wajib didaftarkan kepada Lombok Rentals Indonesia, memiliki SIM yang masih berlaku, dan menyerahkan identitas. Penggunaan oleh pengemudi yang tidak terdaftar dapat membatalkan perlindungan asuransi.
Valid within Lombok Island only.
Inter-island use requires approval & additional charge.
Approval for use outside Lombok Island must be given in writing by Lombok Rentals Indonesia and may carry additional charges and conditions.
Hanya berlaku di Pulau Lombok.
Penggunaan antar pulau memerlukan persetujuan & biaya tambahan.
Persetujuan penggunaan ke luar Pulau Lombok harus diberikan secara tertulis oleh Lombok Rentals Indonesia dan dapat dikenakan biaya serta persyaratan tambahan.
Excess up to IDR 3,000,000 per incident.
No admin fee | No per panel fee
The renter's maximum liability is IDR 3,000,000 per incident.
Where a Full Coverage package has been purchased, cover applies according to the terms of that package.
Insurance does not apply where: the driver was not registered; the driver was under the influence of alcohol; the vehicle was used for racing; the vehicle was used in a criminal act; or there was gross negligence.
Full details: Insurance Policy.
Excess hingga IDR 3.000.000 per kejadian.
Tanpa biaya administrasi | Tanpa biaya per panel
Tanggung jawab maksimum penyewa sebesar Rp3.000.000 per kejadian.
Apabila paket Full Coverage telah dibeli, perlindungan berlaku sesuai ketentuan paket tersebut.
Asuransi tidak berlaku apabila: pengemudi tidak terdaftar; mengemudi di bawah pengaruh alkohol; kendaraan digunakan untuk balapan; kendaraan digunakan untuk tindakan kriminal; atau terjadi kelalaian berat.
Detail lengkap: Insurance Policy.
In the event of an accident:
- contact Lombok Rentals Indonesia immediately via WhatsApp +62 819-1084-4250;
- ensure the safety of all passengers;
- contact the Police where required;
- do not arrange any repair without LRI's approval; and
- follow the instructions given by the LRI team.
Apabila terjadi kecelakaan:
- segera hubungi Lombok Rentals Indonesia melalui WhatsApp +62 819-1084-4250;
- amankan seluruh penumpang;
- hubungi Kepolisian apabila diperlukan;
- jangan melakukan perbaikan tanpa persetujuan LRI; dan
- ikuti instruksi tim LRI.
The renter is responsible for: loss of keys; interior damage; tyre damage caused by negligence; damaged wheel rims; loss of the vehicle registration document (STNK); and loss of vehicle accessories.
Penyewa bertanggung jawab atas: kehilangan kunci; kerusakan interior; kerusakan ban akibat kelalaian; kerusakan velg; kehilangan STNK; dan kehilangan aksesori kendaraan.
All costs arising from ETLE notices, traffic tickets, parking, towing, vehicle impoundment, and any other fines are the responsibility of the renter, including where they are issued after the rental period has ended.
Seluruh biaya yang timbul dari ETLE, tilang, parkir, derek, penyimpanan kendaraan, dan denda lainnya menjadi tanggung jawab penyewa, termasuk apabila diterbitkan setelah masa sewa berakhir.
The refund schedule is summarized below. Full schedule: Cancellation Policy.
- ≥ 7 days before pickup: 100% refund
- ≥ 72 hours before pickup: 50% refund
- Last minute (< 72 hours): Non-refundable
The percentages above apply to all amounts paid, including the deposit (DP). A cancellation made inside the last-minute window is therefore non-refundable and the deposit is forfeited. Date changes are subject to vehicle availability.
Ringkasan jadwal pengembalian dana ada di bawah ini. Jadwal lengkap: Cancellation Policy.
- ≥ 7 hari sebelum pengambilan: pengembalian 100%
- ≥ 72 jam sebelum pengambilan: pengembalian 50%
- Menit terakhir (< 72 jam): tidak dapat dikembalikan
Persentase di atas berlaku atas seluruh pembayaran yang telah diterima, termasuk DP. Pembatalan pada rentang menit terakhir karenanya tidak dapat dikembalikan dan DP hangus. Perubahan jadwal bergantung pada ketersediaan kendaraan.
Lombok Rentals Indonesia is not liable for delay or cancellation caused by circumstances beyond its control, including natural disaster, earthquake, flood, fire, civil unrest, road closure, disruption to transport, or government policy.
Lombok Rentals Indonesia tidak bertanggung jawab atas keterlambatan atau pembatalan yang disebabkan keadaan di luar kendali perusahaan, termasuk bencana alam, gempa bumi, banjir, kebakaran, kerusuhan, penutupan jalan, gangguan transportasi, maupun kebijakan pemerintah.
Lombok Rentals Indonesia reserves the right to: decline a rental; substitute a vehicle of equivalent class; terminate the rental period in the event of a breach; and recover the vehicle where it is used unlawfully or contrary to this agreement.
Lombok Rentals Indonesia berhak: menolak penyewaan; mengganti kendaraan dengan kelas yang setara; menghentikan masa sewa apabila terjadi pelanggaran; dan menarik kendaraan apabila digunakan secara melawan hukum atau bertentangan dengan perjanjian ini.
Any dispute shall first be settled by deliberation (musyawarah). Failing agreement, the dispute shall be resolved under the laws of the Republic of Indonesia through the competent court in the Province of West Nusa Tenggara.
Setiap perselisihan akan diselesaikan terlebih dahulu melalui musyawarah. Apabila tidak tercapai kesepakatan, sengketa diselesaikan berdasarkan hukum Republik Indonesia melalui pengadilan yang berwenang di Provinsi Nusa Tenggara Barat.
By making a reservation, making a payment, or taking delivery of a vehicle from Lombok Rentals Indonesia, the renter confirms that they have read, understood, and agreed to these Terms & Conditions in full.
Dengan melakukan reservasi, melakukan pembayaran, maupun menerima kendaraan dari Lombok Rentals Indonesia, penyewa menyatakan telah membaca, memahami, dan menyetujui seluruh Syarat & Ketentuan ini.
Self Drive - Full privacy
With Driver - Professional chauffeur
Long-Term Rental - Extended stay solution
Layanan
Self Drive - Privasi penuh
Dengan Sopir - Pengemudi profesional
Sewa Jangka Panjang - Untuk masa tinggal lebih lama
Flexible location based on your preference
Additional charges may apply depending on location
Vehicle delivered clean & ready
Serah Terima
Lokasi fleksibel sesuai preferensi
Biaya tambahan dapat berlaku tergantung lokasi
Kendaraan diserahkan bersih & siap digunakan
Airport transfer | Private driver | Baby seat | WiFi | Custom requests
Layanan Tambahan
Airport transfer | Sopir & tour | Baby seat | WiFi | Permintaan khusus
LOMBOK RENTALS EXPERIENCE
Private, seamless, and tailored mobility for villa guests and international travelers.
PENGALAMAN LOMBOK RENTALS
Layanan mobilitas pribadi yang nyaman, fleksibel, dan eksklusif untuk tamu villa dan wisatawan internasional.
